TECHNOLOGY SOLUTIONS

 ENTERPRISE MAINTENANCE MANAGEMENT

We deliver the uptime and compliance needed by the most demanding missions, while achieving unprecedented simplicity, scale and savings.

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Maintenance persistently represents around 70% of overall IT budgets.
— Forrester Research

 

AREAS OF EXPERTISE

  • OEM Maintenance

  • Three Wire Maintenance Solutions

  • Resident Experts

  • Maintenance Portal

  • Managed Maintenance Services

 

OEM MAINTENANCE

Three Wire has OEM partnerships with the key vendors you likely have in your datacenter. We can work with you to manage those warranty renewals and ensure you stay covered and get the best price.

Do you have thousands of systems and hundreds of contracts to renew every year? Let us help you bring order to chaos and put you in a position to get the coverage you need and the pricing you deserve.

You have made significant investments in IT infrastructure. Our experts understand the full IT lifecycle and can help you get the best value at every stage.


THREE WIRE MAINTENANCE SOLUTIONS

Three Wire offers solutions that go beyond standard support, and can customize these to your specific requirements. Our extensive experience providing support to large Federal and commercial customers allows us to tailor support to your mission or business, which means you get exactly what you need, and don't pay for things you don't.

Do you need OEM support but want a tailored first-call experience? What about a single 800 number to call for your entire environment? Whether you want a hybrid solution or a fully Three Wire delivered support model, our flexible approach allows you the freedom to manage your maintenance the way you want.


RESIDENT PROGRAM

Sometimes calling or emailing for support is not enough. You need a Resident who understands your specific IT infrastructure, and who has the business acumen and technical skills to get you what you need, when you need it.

Our Resident program can provide you with deep level technical expertise, consultative IT business analysis and advice, OEM warranty experience management, or all of the above. Our focus is on Customer Success, but not just on one piece of your environment or "one logo," but your entire IT infrastructure.


WARRANTY MAINTENANCE PORTAL

Our ServiceNow-based portal is FedRAMP compliant and can help you aggregate all your IT assets into one view. We give you regular reporting on what assets have what coverage, what is expiring, and help you plan for upcoming renewals.

If you already use ServiceNow for IT Service Management and IT Asset Management, our experts can help you with configuration and reporting so that you get a holistic view of not only your assets and their upcoming warranty expiration, but also incident history. With this integrated view, you can see which assets are costing you more money to maintain. This in turn can inform business decisions such as whether to renew a warranty or replace the equipment.


MANAGED MAINTENANCE SERVICES (MMS)

END-TO-END MAINTENANCE MANAGEMENT FOR YOUR IT ESTATE.

It's hard enough for IT Asset Managers to keep track of all the systems they're responsible for. Managers of most large IT environments experience problems managing renewals and budgeting for maintenance, made difficult by a procurement process that gives them responsibility for systems coming from a variety of programs and arriving at different times during the year.

Three Wire helps overcome these issues through our methodical MMS approach, solving the challenges of O&M contracting in the way Federal Customers and large Commercial organizations require.

Using our purpose-built portal, and processes designed by seasoned industry experts, our MMS service lets you gain valuable insights that allow you to save money while simplifying your Operations and Maintenance (O&M).

Three Wire brings the industry expertise, OEM relationships, and in-house technology to manage O&M for our customers. Put our extensive years of experience and Federally-focused dedication to work for you!


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PROBLEMS FACED BY IT

  • Renewal Date Misalignment

  • Contracting Chaos

  • Budget Ambiguity

  • Lack of Rule/Regulation Adherence

  • Coverage Uncertainty

  • Support for Legacy Devices (EOL/EOS)

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CONTRACT VEHICLES

GSA Schedule 70: GS–35F–0300T
GSA Schedule 738X: GS-02F-002GA
NASA SEWP V: NNG15SD25B
NITAAC CIO-CS: HHSN316201500037W
NITAAC CIO-SP3: HHSN316201200117W
GSA 18F BPA: GS–26F–CA015