Project Summary

The Air Force Medical Operations Agency (AFMOA) oversees execution of the Air Force Surgeon General policies supporting Air Force expeditionary capabilities, healthcare operations, and national security strategy. It provides expert consultative leadership support to 75 military treatment facilities and eight major commands to ensure cost-effective, modern, and prevention-based healthcare continuum for 2.6 million beneficiaries worldwide.

The mission of the U.S. Air Force Family Advocacy Program (FAP) is to build healthy communities through implementing programs designed for the prevention and treatment of child and partner abuse. AFMOA Family Advocacy Division provides program and policy development, training and resourcing medical treatment facility FAP staff, data collection and reporting activities, and program research and evaluation. AFMOA FAP also provides consultation services to key customers.

Performance

The Air Force FAP, under AFMOA, needed a unified set of tools with a global database to support staff members in field offices across the world. This system is needed to allow longitudinal client tracking and case management. This system integrates several facets of the FAP at a single point in a secure, certified environment.

The US Air Force FAP is located at Joint Base San Antonio, in San Antonio, Texas. The mission of the program is to build healthy communities through implementing programs designed for the prevention and treatment of child and partner maltreatment. The AFMOA is responsible for providing standards, guidance, and resources to 75 field offices worldwide.

To best meet DoD and Air Force specific requirements, the AFMOA required a unified information source on FAP programs for support staff at all levels. AFMOA recognized the need to implement a database-driven system to allow direct input of information from the AFMOA, FAP and its bases via dynamic database applications and collaborative tools to meet their information management needs.

The FAPNet Suite is a series of interconnected applications and modules built on the Xtendable® Server .net platform. Each application and module functions independently but also has the capability to transfer data to other applications or modules as required.

The Solution

FASOR: The Air Force Family Advocacy System of Records (FASOR) allows authenticated staff users to create incident cases with user-friendly tabs that provide real-time data validation to assist the user in collecting accurate and complete records. Incidents are processed using customized internal logic to guide the user through questions, inventories, and statement capturing to ensure all necessary information is available. Incidents are tracked through the system as oversight committees and peer reviews are completed. As a result treatment plans, intervention, and advocacy are developed. Each step in the process is documented using the same clinical case management protocols used in traditional record keeping. Should adjudication be required, the FASOR application allows treatment managers to record the process and the outcome for statistical reporting to congress.

NPSP: The Air Force New Parent Support Program (NPSP) application provides clinical case management software for Family Advocacy Nurses and other NPSP staff who provide family assessment, intervention, maltreatment prevention education, and parenting education for military families expecting newborns and those with young children. The application implements case logic that directs cases through various stages based upon on-going risk assessments. Cases that are found to be associated with maltreatment are connected to the FASOR application for inclusion in review board processes as needed.

OPAL: The Outreach Prevention Automated Log (OPAL) application centralizes the tracking of training and outreach efforts to the community and leadership. Outreach Managers input data related to their respective community and current units in their area of responsibility. Throughout the year, as trainings and outreach activities are conducted, these activities are logged in the system creating a dashboard of completion rate based on AFI standards (Air Force policy). Reminders and alerts are displayed to assist the Outreach Manager in reaching their goals of meeting the standards before the end of the fiscal year.

Other Modules: In addition to the three primary applications in the FAPNet Suite, additional integrated modules and features support the work of the program:

  • Background Check System
  • Integrated Ticketing System – for software change requests
  • News
  • Announcements
  • Feedback
  • Document Repository
  • Information and Referral System
  • Online Training Center
  • Robust real-time reporting features for each application and module

Security and Privacy: The FAPNet Suite database contains high levels of sensitive, unclassified information include Personally Identifiable Information (PII) and limited Personal Health Information (PHI). To protect this information, the FAPNet suite is hosted on the .mil network and is accessible only to registered and approved users who access the system using a DoD Common Access Card or equivalent. The system is DIACAP certified and is published in the Federal Register as System of Records under the Privacy Act.

To maintain the privacy of clients records in the database, the system employs a multi-tiered access level and community-based hierarchy. This limits the records any user can view to those the user has a right to see and a need to see.

Results

The FAPNet Suite is now an essential part of daily work for Air Force Family Advocacy staff around the globe. It is active 24×7/365 and provides users with the resources they need to provide essential services to service members and families at a most critical time in their lives. The FAPNet Suite continues to evolve through the Agile Software Development process as needs and requirements change for the customer and as new policies and regulations change how the Department of Defense and the United States Air Force manages and reports the prevention, advocacy, care, treatment and adjudication of partner and child maltreatment.