Since the country’s engagement in OIF/OEF in 2001, we have seen an increase in behavioral health concerns among service members and veterans with approximately 1,600 service members per month indicating at-risk needs on post deployment screenings. As one of the ways to address this concern, the Navy Marine Corps Public Health Center (NMCPCH) implemented a program in 2013 for service members called the U.S. Marine Corps’ Outreach and Coaching for At-Risk Service Members. Referred to as MarineAdvisor, the program addresses the rapidly growing population of at-risk Marines by providing personalized “high-tech and high-touch” health and wellness services, strategic communications, and prevention programs to help these individuals.
The Navy and Marine Corps communicated the need to implement MarineAdvisor, and Three Wire, in partnership with the Bowen Group, stepped in to meet the program requirements. We worked through our subsidiary, VetAdvisor, leveraging experienced and trained coaches for the project. Because most of our VetAdvisor team members are veterans and military family members, they have a fundamental understanding of military culture and could bring that understanding and expertise to this project. Although this was a non-clinical program, the coaches that served are licensed clinicians, skilled in working with individuals experiencing suicidal ideation, substance abuse, depression, and psycho-social conditions like Post Traumatic Stress Disorder (PTSD).
Our support to MarineAdvisor entailed personal coaches, who have the applicable education, professional licenses, and certifications, as well as technology, infrastructure, and resources to provide proactive preventative care to active duty at-risk Marines and Reservists. Working in concert with the Navy and Marine Corps, we proactively reached out to those in need, engaged with them, and offered pre-clinical services.
We supported MarineAdvisor with the following services:
Through the MarineAdvisor Program, we successfully provided 3,483 coaching engagement sessions, including multiple follow-up assessments, with at-risk service members during the time they worked with BUMED. The biopsychosocial support, proactive outreach, engagement, coaching, health education, and referral services assisted in the mitigation of stress and provided the Marines access to proper care. We worked to educate them on materials and resources that were available to them. Through proactive operations in the contact center, thousands of calls were screened and one-on-one coaching sessions were executed to aid those in need. Ultimately, our work through the VetAdvisor Program made a significant contribution towards addressing the combat and operational stresses faced by Marines to put them on the right path toward leading healthy and successful lives.