Project Summary

The Army Family Advocacy Program (FAP) needed a centralized way to facilitate Case Review Committee (CRC) meetings on maltreatment incidents recorded in the centralized Army Family System of Record (FASOR) database. The Army turned to Three Wire Systems for a CRC meeting management module called the Decision Tree. The Decision Tree was built to ensure that all cases were reviewed and consistent voting practices were maintained across the Army.

The Army Family Advocacy Program assists in the prevention, early identification and verification of reported cases of spouse and child abuse. These incidents are recorded in the FASOR database. The Army’s Case Review Committee reviews the incidents of maltreatment entered into the database to ultimately decide whether to substantiate the incident or deem it unsubstantiated and then discuss a treatment approach for the alleged offender and victim. In the past, meeting administration had required hands-on staff coordination and manual paperwork which introduced a high risk of missed cases for the CRC. Furthermore, without centralized voting criteria for what determines a substantiated case, case outcomes and treatment plans were at risk of becoming misaligned. To solve these challenges, a centralized, secure online voting and meeting management system was developed that directly ties to the incident data input into the FASOR database by FAP personnel.

Performance

The Decision Tree provides a series of automated decisions that allows the CRC members to vote on one factor at a time before determination occurs. The Decision Tree also provides an automated method to capture the votes of the CRC team members and to provide a final decision at the end of each incident review. The Commander then reviews the final determinations of each incident to ultimately concur or non-concur with the decision. While this has no bearing on the final determination made by the CRC, the Commander’s vote has proven to have a correlation to the offender’s completion of treatment. This is an important distinction for why the Army desires to capture this information.

The Decision Tree is broken into three areas; Pre-CRC Administration, CRC Meeting Administration and Post-CRC Meeting Administration.

  • Pre-CRC Administration – Allows the CRC Administrator to edit/designate incident information including incident summary, assigned worker, Unit/Commander information, start time and duration of incident presentation. The Pre-CRC Administration allows the CRC Administrator to edit/print CRC Meeting Agenda and update or save the Commander Notification Letter for distribution.
  • CRC Meeting Administration – The CRC Meeting Administration functionality allows the CRC Administrator to begin or cancel a CRC meeting and select/add/delete voting members. This functionality also includes the ability to defer an incident, vote on incidents, add additional allegations and finalize the incident with the CRC determination.
  • Post-CRC Administration- The CRC Meeting Administrator may edit/print CRC Minutes, generate a CDR CRC Determination Notification Letter, record Commander concurrence/non-concurrence with the Treatment Plan and view CRC Determination Summary information.

Results

Three Wire worked diligently with the Customer to improve the functionality of the Decision Tree module to meet the needs of the CRC Administrators in the field. Numerous enhancements were deployed to the system to help CRC Administrators better manage the CRC meetings such as deploying font size options and the ability to hide names of incident offenders. Three Wire has also introduced the ability to flag incidents needing further review at 30/60/90 day intervals to prevent cases that do not appear to be on the immediate horizon for review from being missed in the future. The Decision Tree module has been deployed to over 60 Army Installations all over the world and continues to support MEDCOM automation goals for centralized administration.