Health & Human Solutions

Telehealth & Virtual Support

Geographical location and physical mobility should never limit access to care. However, very often when service members are leaving active duty and transitioning to civilian life and try to access resources provided to them, the support and resources they need are restricted by provider distance, limited availability, navigational difficulties complicated by a remote location, and a lack of general understanding. Three Wire bridges that gap through our innovations in healthcare service delivery by breaking down the barriers with telehealth and virtual support.

At Three Wire, we enhance health related support, transition services, education delivery, and more using telecommunications technologies and innovation.

For special military populations such as service members leaving active duty, national guard, reservists, veterans in rural communities, and other at-risk individuals, very often the support and resources they need are restricted by provider distance, limited availability, navigational complications of a remote location, and a lack of general understanding. Geographical location and physical mobility should never limit access to care.

We bridge that gap through our innovations in healthcare service delivery by breaking down the barriers with telehealth and virtual support. Three Wire:

  • Designs and launches interactive models that leverage social media, mobile technology, and biometric data to bring services to rural individuals where they live.
  • Delivers personalized, timely, and targeted virtual coaching services to hard-to-reach populations such as rural veterans and their families.
  • Has credentialed coaches, 58% of whom have veteran/military backgrounds and understand the stressors facing rural veterans.
  • Provides coaching services using Milestone Velocity to track and report measurable outcomes.

In supporting the Army with their Soldier for Life Transition Assistance Program (SFL-TAP), a mandatory requirement for service members leaving active duty, Three Wire helped contain the cost of complex logistics and made training accessible to these service members no matter their geographical location. The result is a solution that sees monthly traffic ranging from 1,500 to 3,000 service members per month, saving the Army tens of thousands of dollars in costs.

Three Wire provides:

  • A global footprint
  • Technology infrastructure to provide 24/7/365 support
  • Two established contact centers with high call volume capability
  • Trusted program leadership with proven experience
Telehealth and Virtual Support

Areas of Expertise

  • Contact Center Operations
  • Customer Relationship Management (CRM) Technology
  • Case Management
  • Workforce Optimization
  • Navigational Assistance
  • Commercial Coaching
  • Organizational Development
  • Training and Curriculum Development
  • Strategic Communications and Outreach

Three Wire has:

  • Proven project management processes
  • Experienced and passionate personnel
  • Military cultural fluency
  • Innovative approaches resulting in cost efficiency
  • A quantitative scoring algorithm, Milestone Velocity TM, providing tools to enable higher personal goal completions rates

Contract Vehicles

GSA Schedule 70: GS–35F–0300T
GSA Schedule 738X: GS-02F-002GA
NASA SEWP V: NNG15SD25B
NITAAC CIO-CS: HHSN316201500037W
NITAAC CIO-SP3: HHSN316201200117W
GSA 18F BPA: GS–26F–CA015

As part of Three Wire’s Health and Human Solutions offerings, the VetAdvisor® program leverages Three Wire’s technological expertise and military cultural fluency to lead the market in expert, proactive coaching services across behavioral health, wellness, financial, and all other aspects of transition and career development for veterans and their loved ones. Our support extends to organizations looking to more effectively recruit, retain, and interface with veterans.

Featured

Case Study

Army One Source Case Study

Soldier for Life Transition Assistance Program (SFL-TAP)

The Soldier For Life Transition Assistance Program (SFL-TAP) is a mandatory pre-separation training requirement, which all Army service members must complete before leaving active duty. SFL-TAP requires active service members to complete several variable length classroom trainings, with subjects ranging from DoL-hosted job finding courses, to VA benefits briefings. These courses are designed to prepare the service member for the hurdles surrounding the transition into civilian life. Soldiers traditionally must attend each class in person regardless of geographical location or personal physical difficulties. There was a requirement to contain the rising costs of logistics along with making the training more accessible.

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